Operation Manuals for currently offered engines can be found per model in each engine parcel. For non current engines, please contact our engine expert. or you can contact service@stirlingkit.com to get an online manual.

You can purchase parts from Stirlingkit website. If you can't find it, please contact service@stirlingkit.com

Oils and coolants vary by engine model and drive/gear models. Refer to the Operation Manual for specific recommendations for your operating conditions or discuss with our engine expert. 

If you are having problems with your engine, we recommend contacting our engine expert for assistance. Remember to send a video or photos that show your engine problems. Or you can can have a check with the instruction first. 

You can find all technical specifications for each engine on each engine product pages or operation manual. To find the engine that you are looking for, please visit our Engines page.

To keep your engine operating at peak performance, be sure to perform proper maintenance for each of the following areas, as outlined in your owner's manual: .Air filter
.Oil (and filter)
 .Cooling system (including the flywheel fan, cooling fins, and any radiators or oil coolers)

Recommendations vary for each engine type based on engine and operating temperature. Please consult your owner’s manual for oil recommendations. If you can't find it, please contact service@stirlingkit.com

Oils and coolants vary by engine model and drive/gear models. Refer to the Operation Manual for specific recommendations for your operating conditions or discuss with our engine expert. 

We do not recommend using additives or cleaners in the oil or fuel system. Air-cooled engines operate at higher temperatures than liquid-cooled model engines, and additives developed for model engine use may not perform properly at higher temperatures. In addition, oil additives can prematurely break down, altering the properties of the oil and leading to extensive internal damage or failure. Fuel system cleaning additives have a tendency to separate and turn acidic, causing damage to fuel system components. We do, however, recommend a fuel stabilizer during periods of non-use (one month or more) to retard fuel deterioration.

Due to possible variations within a model series, we recommend that you rely on your actual dipstick readings. Add oil of the proper type up to the "F" or "FULL" mark on the dipstick. Your owner's manual can provide you with more specific information.

See the warranty pages of your owner's manual for details on specific engine warranties. Or for standard engine warranties, visit the Manuals look-up page. or you can contact our engine expert service@stirlingkit.com to get an online manual.

No, but you will need to retain your proof of purchase to verify warranty eligibility.

Please contact our engine expert of your engine problem ASAP. Remember to tell them your order number first so that they can't find your order as fast as they can. And any photos or videos will be much appreciated to be sent to our team to check what's wrong with it. Email service@stirlingkit.com 

Sorry. Stirlingkit hasn't have any dealer yet. If you are interested in being our dealer, please contact service@stirlingkit.com

To get your Stirlingkit genuine parts visit Stirlingkit.com. or you can contact our engine expert service@stirlingkit.com

Depending on the length of time since we discontinued a given engine, service parts may still be available. Contact your Stirlingkit engine expert (service@stirlingkit.com) for more information.

We provide shipping via UPS and they will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. Contact our Engine Experts to learn more service@stirlingkit.com.

Most engines are sent via Yunexpress and can take 10-30 days to arrive depending on the countries. Regional Areas should expect to see their parcel within 28-30 days. DHL shipping is faster and deliver your parcel within 7 days.

Customers must contact our store within 14 days of the original order date if an order arrives damaged or includes the wrong product(s). We will credit your account with a refund after our warehouse receives your non-defective engines. If an error was made, if you are not happy with the engine, or if you received a damaged product, please get in touch with us so we can make it right.

It depends on whether your order is fullfilled or not. If your parcel was not sent, please contact and send an email to our Engine Expert that you want to change your order into another engine. But if your parcel is already on the route, sorry we can not change your order. Just image that more than 1000 parcels are handled everyday. It's hard to find the specific parcel and not to say return the parcel. Hope you can understand. And if you still want to return it, please contact us after you receive the parcel and return it to us. (in this case, you need to pay the shipping freights and taxes yourself) However, if an error was made, you are not happy with the engine, or you received a damaged product, please contact us so we can make it right. All shipping charges are non-refundable, and the Refund Policy does not extend beyond the 14-day window.

If you just placed your order, have confirmed that the engine has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your engine has already shipped or was delivered and either an error was made or you are not happy with the engine, please email us or submit a request, so we can understand how to make it right.

If your DHL package is lost, please first check the latest status of the package through the tracking number. If the package is not updated or confirmed to be lost, please contact DHL customer service immediately and provide the tracking number. DHL will initiate the investigation process. In order to help you solve the problem as soon as possible, please inform us of the relevant situation in a timely manner. We will assist you in communicating with DHL and follow up on the progress of the package. If the package is eventually lost, you may need to apply for compensation from DHL. In order to better help you, please understand DHL's compensation policy and related requirements. We will do our best to protect your rights and ensure that the problem is properly resolved. If you need more help, please feel free to contact us and we will provide you with support as soon as possible.